As a leading online provider of Gap Insurance, we have always taken pride in our role within the industry since our founding in 2009. Our mission has been to offer critical financial protection to our customers, ensuring they are not left bearing a financial burden in the event of a total loss.
Recently, the Financial Conduct Authority (FCA) has made a significant decision to suspend all insurers from providing Gap Insurance until further notice. This decision has undoubtedly raised concerns among consumers and providers alike. We wish to address this situation directly and assure our valued customers and partners of our stance and ongoing commitment during this period.
The FCA’s decision to group specialist online providers (such as ourselves) and car dealers, many of whom have charged up to four times as much for Gap Insurance, is disappointing, but we hope the outcome is that of a fairer landscape for consumers that Direct Gap have championed since 2009.
We want to emphasise that all existing policies issued by us remain valid and in force. Our customers remain our number one priority, and we will continue to honour the terms of all active policies. Should you need to make a claim or have any questions about your current policy, our dedicated customer service team is here to assist you as always.
Our history in the Gap Insurance market spans well over a decade, a testament to our expertise, reliability, and dedication to serving our customers. Founded in 2009, we have grown to become a trusted name in the industry, recognised for our transparent practices, customer-centric approach, and comprehensive coverage options. This long-established history underscores our deep understanding of the GAP Insurance landscape and our ability to navigate through challenges like this, always with our customer’s best interests at heart.
We thank you for your continued trust in us as your Gap Insurance provider. As the situation becomes clearer, we will seek to update this page. If you wish to receive updates on the situation and a special offer once trading resumes, please complete the form on this page.
In the meantime, we continue to offer other fantastic motoring products such as Alloy Wheel & Tyre Cover and Scratch & Dent Insurance.
Warm regards,
Matt Eland
Managing Director
If you are unable to purchase the financial protection you would like and believe you have been unfairly impacted by the FCA's decision, you can make a complaint about the FCA here: https://www.fca.org.uk/about/complain-about-regulators/form